This Website (www.66north.com) is provided by:

Midhraun 11, 210 Gardabaer
Iceland

Phone number: +354 535 6600

Company number: Sjóklæðagerðin hf. (5506670299)

If you experience any issues with your order on the Website or with the general use of the Website, please contact our Customer Service at customercare@66north.com, Monday to Friday from 9 AM to 3 PM CET.

66north.com is accessible 24 hours a day.

Order processing

Orders placed on public holidays or non-working days will be processed on the next business day.

Purchase agreements

Purchase agreements can only be established through the 66north.com website. We do not accept orders via email, letters, or telephone.

Age and payment requirements

To purchase goods from our website, you must be at least 18 years old and possess a valid credit card accepted by us. If you are under 18, you must have the legal capacity to enter into a contract with us.

Right to cancel an order

We reserve the right to cancel an order in the following situations, without any liability for compensation or other costs:

If your payment information is incorrect or cannot be verified.

If your order appears to be placed for fraudulent purposes or in connection with criminal or illegal activity.

If an unexpected error occurs on the website, such as a payment processing error.

If typographical mistakes, inaccuracies, or omissions occur on the website, some of which may
relate to pricing, availability, and product information.

If we have reason to believe you are under 18 years old.

When are you bound by your order?

Before submitting your order, you can edit your details, including delivery and billing information, payment details, and the contents of your shopping cart. Once you click "Complete Purchase," and a receipt appears on your screen, you are bound by the purchase contract. You will also receive an email confirmation of your order. If you made a mistake when placing your order, please contact our Customer Service team as soon as possible for assistance. If you wish to cancel your order after placing it, please refer to the "Right of Withdrawal" section below.

When are we bound by your order?

We are only bound by your order once we have sent you an order confirmation. Until that point, we retain the right to reject your order due to printing errors, technical issues, delivery failures, or similar circumstances.

Fraud prevention

To protect you from fraud and ensure a high level of security in online transactions, we may conduct verification checks. This verification process may involve reviewing the information you provided, including your address and payment details.

You have the right to withdraw from the Agreement without providing any reason within thirty (30) days after delivery, in accordance with International laws. Your right of withdrawal expires thirty (30) days from the day you, or a third party designated by you (excluding the carrier), take physical possession of the goods.

If you ordered multiple items in one order but they are delivered separately ("split shipments"), the withdrawal period expires thirty (30) days from the day you, or a designated third party (excluding the carrier), take physical possession of the last item.

To exercise your right of withdrawal, you must notify 66north.com of your decision in an unambiguous statement via email. The deadline for withdrawal is met if you send your withdrawal notice before the withdrawal period expires.

We guarantee a full refund for all returned items, provided that they are returned in the same condition as received. This means that items must not be damaged, dirty, washed, altered, or worn, and all price tags and labels must remain intact.

Please note that, in accordance with International law regarding online purchase withdrawals, you are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functionality.

Return process

If you have exercised your right of withdrawal, you must return the goods to 66north.com no later than thirty (30) days from the date you informed us of your decision to withdraw.

Once we have received the returned goods and verified that they comply with the return conditions, we will refund all payments received from you, including standard delivery costs. The refund will be processed without undue delay and no later than thirty (30) days from the date we were notified of your withdrawal.

We may withhold the refund until we have received the goods or you have provided proof that you have returned them, whichever comes first. We recommend keeping your postal receipt as proof that you have sent the package back via mail or courier.

The refund will be processed using the same payment method as your original transaction unless you have explicitly agreed otherwise. You will not incur any fees as a result of the refund.

Exceptions – No right of withdrawal for customized goods

Please note that the right of withdrawal does not apply to goods that are custom-made or clearly personalized (e.g., engraved items, embroidered products, or similar customizations).

We accept the following payment methods at 66north.com:

Dankort/Visa
Visa Electron
Maestro
MasterCard
PayPal
ApplePay
GooglePay

Card verification code (CVV)

If you pay by credit card, you will be required to enter the card's security code (CVV). This is a three-digit number found on the back of your credit card, usually on the right side. The security code is necessary to process your purchase and ensure a high level of security. Other similar security measures may also apply.

Payment procedure

Your payment will be deducted from your selected payment method once your items leave the warehouse for delivery.

Prices & delivery

All listed prices for products, delivery costs, and other expenses include taxes and duties. Shipping, freight, or postal costs may vary and are added to each order. For more details, see the "Delivery" section.

Currency

Prices on the website are displayed in the currency applicable to your country. If you wish to change your country, use the "Select Country" option at the top of the website. Your delivery address determines the applicable currency, and changing your country may affect pricing and delivery costs.

You can pay in the following currencies on 66north.com:

Danish Krone (DKK)
Icelandic Króna (ISK)
Euro (EUR)
British Pound Sterling (GBP)
United States Dollar (USD)

We strive to ship your order as quickly as possible. However, please during peak seasons, we may extended expected delivery times for specific items.

Shipping address: Orders will be delivered to the address specified at checkout.

Delivery restrictions: We deliver to residential and business addresses only, and not to P.O. boxes. In some countries, we also offer delivery to parcel lockers.

Delivery timeframe: The delivery time depends on the destination country and the shipping provider used.

Signature requirement: A signature is required upon receiving the package. This does not have to be your signature; someone at the delivery address (e.g., family members, friends, receptionists, etc.) can sign on your behalf.

Risk & damaged packages: The risk for lost or damaged items transfers to you upon delivery. If the package is damaged, you should refuse delivery of the items. If you wish to report missing or incorrect items, you must notify us. Please refer to the section on "Defective and Incorrect Items" for more information. We bear the risk of your items until they are delivered.

Split shipments: If your order contains multiple items, we reserve the right to ship them separately. This may occur if:

- Some items are delayed.
- Some items are out of stock at the time of the order.
- If your order is shipped in separate deliveries, you will be informed in advance, and no additional shipping costs will be applied for these separate shipments.

All international orders are shipped with DHL. The tracking number comes automatically via email from DHL when the parcel is shipped. The delivery time is between 1-4 business days.

Iceland:
Pickup at drop location: 7,5 EUR
Home delivery dropp: 13 EUR
Home delivery íslandspóstur: 14 EUR
Pickup at postbox location: 10 EUR
Pickup at HQ customer service: Free

Denmark: 6,7 EUR | Free shipping above 135 EUR

United Kingdom: 4,75 EUR | Free shipping above 178 EUR

Northern America: 30 EUR | Free shipping above 307 EUR

Europe: 10 EUR | Free shipping above 250 EUR

Delivery takes 1-4 business days. Deliveries from DHL within Europe are subjected to duties and taxes according to the receiving country’s laws. These charges are included in the shipping cost

You are responsible for ensuring that the item is properly packed before sending it back.

You bear the risk for the item until we have physically received it.

We strongly recommend keeping your shipping receipt as proof that you have returned the item.

If the value of the item has decreased due to handling beyond what is necessary to determine its nature, characteristics, and functionality, we will deduct the reduced value from the refund amount before processing the reimbursement.

Refunds

To prevent fraud, refunds can only be issued to the credit card used for the original order.

We are entitled to withhold the refund until we have received the returned item or you provide proof that the item has been returned—whichever occurs first.

Once we receive your returned item, we will process the refund within 10 days.

You will receive an email notification once the refund has been completed.

If you are not satisfied with any of the items, you can return your purchase within 30 days for a full refund. This only applies to web orders.

Shipping costs will not be refunded.

How to return?

Pack your items in their original packaging.

1. Complete the return form that was included with the order and insert it into the package.
2. You can use any postal service for the return.
3. Recommended to ask for proof of postage as the parcel remains the customer's responsibility until it arrives at the 66°Norths warehouse, and mark the parcel as 'returned goods' to avoid being charged any duties.
4. Send us the package. Address is in the return form.

Drop by our store in London and Iceland or send us an email at returns@66north.com for further information.

We offer store credit or exchange on unworn items within 30 days of purchase on presentation of a receipt. Unless an item is faulty, we do not give refunds. All sale items, exchanges, and swimwear are final.

We are unable to offer an exchange facility. Please place a new order.

If you discover a defect in your item, you must file a complaint within a reasonable time after noticing the defect.

• You have a 2-year warranty period during which you can file a complaint about defects.
• As a consumer, you must submit your complaint no later than 2 years after the item has been delivered.
• If the complaint deadline is not met, you will lose your right to claim a defect unless we have explicitly guaranteed the item for a longer period.

If your items are defective or if we have delivered incorrect items, please contact our customer service within a reasonable time after discovering the issue. If you notice the defect or incorrect item at the time of delivery, we advise you to refuse acceptance of the package.

When contacting customer service, please provide:

Your order number
The style name/SKU number (if applicable)
A detailed description of the issue

Return and refund for defective or incorrect items

You are not responsible for return shipping costs when returning a defective or incorrect item. We will fully refund the purchase price and original shipping costs once we have received the returned item.

Conditions for warranty claims

66north.com reserves the right to reject complaints if the item has not been handled properly or in accordance with the care instructions provided (e.g., washing labels). Items with attached embellishments (such as sequins, beads, and buttons) and products made of silk or knitwear must be handled with extra care. Care instructions for these items are clearly stated on hang tags and washing labels.

Please contact our Customer Service Department by phone +354 535 6600 or by e-mail at customerservice@66north.com